Help Center› Account & Billing› Accessing Your Customer Portal

Account & Billing

Accessing Your Customer Portal

All Plans

2 min read

Updated April 2026

✓ Beginner

Your Customer Portal is powered by Stripe and gives you full control over your R-Link Studio subscription — update your plan, manage payment methods, and download invoices anytime.

Step-by-step

Go to the Customer Portal

Visit learn.r-link.com/account — this is your dedicated billing portal, separate from your Admin Portal.

↑ The R-Link Customer Portal login page

Enter Your Email Address

Enter the email address associated with your R-Link Studio account and click Send. A magic login link will be sent to your inbox.

↑ Enter your R-Link Studio email and click Send

Check Your Inbox

Open the email from R-Link and click "Log in to your customer portal" to access your account. The link is valid for a limited time.

↑ Click the login link in your email to access the portal

⚠️

Security notice

The login link is for your use only — do not forward it to anyone else. If you didn't request a login link, simply ignore the email.

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Updating Your Plan

Help Center› Account & Billing› Updating Your Plan

Account & Billing

Updating Your Plan

All Plans

3 min read

Updated April 2026

✓ Beginner

Upgrade from Basic to Business — or switch between monthly and yearly billing — directly from your Customer Portal. Changes take effect immediately and any prorated amounts are handled automatically.

Step-by-step

⚡

Quick Access from Your Admin Portal

You can also access this directly from Billing & Usage in your Admin Portal — no need to navigate to the Customer Portal first.

↑ Billing & Usage in your Admin Portal — use Upgrade to Business or Manage Subscription for quick access

Click "Update Subscription"

↑ Click "Update subscription" on the portal home screen

Select Your New Plan

Toggle between Monthly and Yearly billing tabs, then click "Select" on your preferred plan.

↑ Toggle Monthly/Yearly and click Select on your new plan

💡

Save with Yearly

Switching to a yearly plan saves you money compared to month-to-month billing. The annual amount is charged upfront.

Review & Continue

Click "Continue" to review your changes. If you're upgrading mid-cycle, you'll see the prorated amount to be charged immediately for the remainder of your current billing period.

Confirm the Change

Click "Confirm" to process the plan change. Your new plan takes effect immediately.

📌

Pro-Rated Billing

If you are upgrading mid-billing cycle, a pro-rated amount will be charged immediately to your default payment method for the remainder of the current period. You will receive an invoice for this amount in your email shortly after confirming.

↑ Click Confirm to process your plan change

Wait a Moment & Refresh if Needed

Give the system a few seconds to process your update. If your new plan isn't showing yet, refresh your browser. If you still don't see the change, log out of your Admin Portal and log back in — your updated plan should appear immediately after.

💡

Tip

Still not updated after logging back in? Contact the R-Link support team at [email protected] or submit a support ticket here and we'll sort it out right away.

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Accessing Your Customer Portal

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Updating Your Payment Method

Help Center› Account & Billing› Updating Your Payment Method

Account & Billing

Updating Your Payment Method

All Plans

2 min read

Updated April 2026

✓ Beginner

Need to add a new card or remove an old one? You can manage all payment methods directly from your Customer Portal at any time.

Step-by-step

⚡

Quick Access from Your Admin Portal

You can also update your payment method directly from Billing & Usage in your Admin Portal — click the Update button next to your current payment method.

↑ Click Update next to your Payment Method in Billing & Usage for quick access

Click "+ Add Payment Method"

In your Customer Portal, click "+ Add payment method" on the main portal page.

↑ Click "+ Add payment method" on the portal home screen

Enter Your New Card Details

Enter your new card number, expiry date, and CVC. Check "Use as default payment method" if you want this card to be charged on your next billing date.

Save and Remove Old Card

Click "Add" to save your new card. To remove your old card, click the X next to it and select "Delete".

💡

Tip

Always set a default payment method before deleting your old one to avoid any lapse in your subscription.

Wait a Moment & Refresh if Needed

Give the system a few seconds to process your update. If changes aren't showing yet, refresh your browser. If you still don't see the update, log out of your Admin Portal and log back in.

💡

Still not updated?

Contact the R-Link support team at [email protected] or submit a support ticket here and we'll sort it out right away.

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Updating Your Plan

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Cancelling Your Subscription

Help Center› Account & Billing› Cancelling Your Subscription

Account & Billing

Cancelling Your Subscription

All Plans

2 min read

Updated April 2026

✓ Beginner

You can cancel your R-Link Studio subscription at any time from the Customer Portal. Cancelling does not cut off your access immediately — you keep full access until the end of your current billing period, after which your account will be deactivated.

Step-by-step

⚡

Quick Access from Your Admin Portal

You can also access subscription management directly from Billing & Usage in your Admin Portal — click Manage Subscription to go straight to the Customer Portal.

↑ Click Manage Subscription in Billing & Usage for quick access

Click "Cancel Subscription"

In your Customer Portal, click "Cancel subscription" on the main portal page.

↑ Click "Cancel subscription" on the portal home screen

Confirm Cancellation

Click "Cancel subscription" again on the confirmation screen to confirm your decision.

↑ Confirm your cancellation on the next screen

Share Your Reason (Optional)

Share your cancellation reason to help the R-Link team improve the platform, then click "Submit".

📌

Your Access Continues Until the End of Your Billing Period

Cancelling your subscription does not cut off your access immediately. You will continue to have full access to R-Link Studio until the end of your current billing period — even after cancellation is confirmed.

Once your billing period ends, your account will be deactivated and you will lose access to all rooms, recordings, and features. Make sure to download any recordings or data you need before that date.

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Updating Your Payment Method

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Renewing Your Subscription

Help Center› Account & Billing› Renewing Your Subscription

Account & Billing

Renewing Your Subscription

All Plans

2 min read

Updated April 2026

✓ Beginner

Changed your mind after cancelling? You can reactivate your subscription at any time before your billing period ends — without losing any of your data or settings.

Step-by-step

Click "Don't Cancel Subscription"

In your Customer Portal, click "Don't cancel subscription" on the main portal page. This option only appears if your subscription is still within the current billing period.

Click "Renew Subscription"

Click "Renew subscription" and confirm. Your subscription will automatically renew on your next billing date as normal.

📌

Timing matters

This option is only available while you're still within your current billing period. Once it expires you'll need to sign up again as a new subscriber.

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Cancelling Your Subscription

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Viewing Your Invoices

Help Center› Account & Billing› Viewing Your Invoices

Account & Billing

Viewing Your Invoices

All Plans

2 min read

Updated April 2026

✓ Beginner

All your R-Link Studio invoices and payment receipts are stored in the Customer Portal. You can view, download, and keep them for your records at any time.

Step-by-step

⚡

Quick Access from Your Admin Portal

You can also view your Billing History directly inside the Billing & Usage section of your Admin Portal — scroll down to see all invoices with invoice numbers, dates, amounts, and a download button for each.

↑ Billing History in your Admin Portal — click the download icon on any invoice to save it directly

Go to Invoice History

↑ Invoice History section in the Customer Portal

Open an Invoice

Click on any invoice row to open its full details — including the amount, date, plan, and payment method used.

↑ Invoice detail view

Download Invoice or Receipt

From the invoice detail view, click "Download invoice" for a PDF invoice or "Download receipt" for a PDF payment receipt.

↑ Download your invoice or receipt as a PDF

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Renewing Your Subscription

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Managing Your Profile

Help Center› Account & Billing› Managing Your Profile

Account & Billing

Managing Your Profile

All Plans

3 min read

Updated April 2026

✓ Beginner

Keep your profile information up to date — your display name and profile photo are editable from within your R-Link Studio Admin Portal.

📌

Email Address Cannot Be Changed Here

Updating your email address is currently not available in Profile Settings. If you need to change your account email, please contact our support team by submitting a support ticket here.

Step-by-step

Click Your Profile in the Top Right Corner

To access Profile Settings, click on your profile image, name, and email displayed in the top right corner of the Admin Portal. This opens your full Profile Settings page where you can update all your account information.

↑ Profile Settings — click your name and email in the top right corner to access this page

Update Your Display Name

Under Personal Information, update your Display Name — this is how you appear to participants during sessions. Click Save Changes when done.

Update Your Profile Photo

Click "Click or Drop Here" under your profile image to upload a new photo. Use a square image (400x400 px) for best quality — max 3 MB, JPG or PNG. Your photo appears in the meeting room when your camera is off.

📌

Email Address Cannot Be Changed Here

Updating your email address is currently not available in Profile Settings. If you need to change your account email, please contact our support team by submitting a support ticket here.

Wait a Moment & Refresh if Needed

Give the system a few seconds to process your update. If changes aren't showing yet, refresh your browser. If you still don't see the update, log out of your Admin Portal and log back in.

💡

Still not updated?

Contact the R-Link support team at [email protected] or submit a support ticket here and we'll sort it out right away.

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Viewing Your Invoices

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Changing Your Password

Help Center› Account & Billing› Changing Your Password

Account & Billing

Changing Your Password

All Plans

2 min read

Updated April 2026

✓ Beginner

You can update your R-Link Studio password and account preferences at any time from the Account section in your Admin Portal. The Security and Preferences settings are found on the same page as your Profile Settings — just scroll down.

Step-by-step

Click Your Profile in the Top Right Corner

Enter Your Current & New Password

In the Security section, enter your Current Password, then type your New Password and Confirm New Password. A password strength indicator appears as you type. Click Save Changes to apply.

↑ Security section — enter current and new password, then click Save Changes

Update Your Preferences

While you're in Account, scroll down to the Preferences section to update:

Language — set your preferred display language.

Time Zone — ensures your scheduled sessions display at the correct local time.

Meeting Reminders — toggle on to receive email reminders before scheduled sessions.

Security Alerts — toggle on to receive notifications for account security events.

Click Save Preferences when done.

💡

Forgot your password?

If you've forgotten your current password, go to the R-Link Studio login page and click "Forgot password?" to receive a reset link by email.

Wait a Moment & Refresh if Needed

Give the system a few seconds to process your update. If changes aren't showing yet, refresh your browser. If you still don't see the update, log out of your Admin Portal and log back in.

💡

Still not updated?

Contact the R-Link support team at [email protected] or submit a support ticket here and we'll sort it out right away.

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Managing Your Profile

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